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Shipping & Returns

Shipping
We aim to despatch your order within 1-2 working days of receiving it. We will advise you of any delays. In most cases, you will receive your goods within 5 working days of placing your order, if you are located in Australia.


Returns
We want our customers to be happy. So we offer a 100% money back guarantee. If you are not satisfied with the product, please send it back and we will process a refund.

Amount Refunded
If you have received a damaged product, we will refund both the product and postage cost. 
If you change your mind and return a product, we will refund the full purchase price of the product.  

Refunds will be processed, once the original item has been returned and verified. Kinder Baby can process a refund whether you are in Australia or overseas by crediting the credit card you used for the purchase. (Please note: International Customers will be refunded in AUD and this may affect the final amount due to Exchange Rate fluctuations).

Note:
• We will only give a refund if the product is returned in its original new state 
• Kinder Baby is not responsible for lost or damaged returned items, therefore we urge you to insure all returns.
• Specials, Sale and Online Clearance merchandise cannot be returned.
• All items are carefully inspected prior to shipping and upon receipt of return or exchange.
• All return and exchange shipping charges are the sole responsibility of the customer unless the product is defective.
• Free shipping, if available, apply to the original purchase only.

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